Support Survival Webinar: BFCM Edition

BFCM is coming. Let’s make sure your support team lives through it.

Join CX leaders from KODIF, Boldr, and OneSkin for a tactical conversation on how to prepare your support team for Black Friday/Cyber Monday without hiring an army or duct-taping another chatbot to your stack.

The problem: your team isn’t ready for what’s coming.

Support tickets don’t just double during BFCM—they triple. And scrambling with outdated macros or half-configured bots won’t get you through it.

Readiness isn’t a flip of a switch, it’s a sequence: from initial planning to inventory management, marketing strategy, customer service training, final preparations, and more.

The key is starting now, while there’s still time to do it right. And we can help you through it.

The solution: tactical prep—no fluff, just facts.

In this session, we’ll walk through:

• ✅ How to prep your systems and workflows for peak volume
• ✅ What to automate (and what not to touch)
• ✅ When to lean on BPOs, and how to keep quality high
• ✅ The biggest pitfalls teams hit during BFCM—and how to avoid them
• ✅ How to get AI + automation in place before things get messy

We’ll wrap with a live Q&A—bring your toughest questions.

Meet your speakers

Jessica-Rose Garcia

CX & Support Manager, OneSkin

Runs support for one of ecommerce’s most innovative wellness brands. She’s lived the chaos of BFCM and has a few thoughts on what actually works..

Mercer Smith

Senior Director of CX Strategy and Solutions, Boldr

Has led support and success strategies across many fast-growing brands. Deep in the real-world operational challenges most teams face but rarely talk about.

Craig Stoss

VP of Solutions and Partners, KODIF

Expert in support strategy, process design, and helping CX teams untangle themselves before things break.

Special bonus for attendees

Thinking of launching automation during peak season? Let us remove the risk!

• 🎉  First 5 people who mention this webinar and sign with KODIF before September 12th receive an all-expenses-paid trip to the KODIF Partner Alliance Event on LA’s largest rooftop (Sept 25th).

• 💸  All attendees who sign by September 30th receive:

• – 2 months free on an annual contract

  • – Expedited White Glove Implementation Support
  • – 2 workflows automated, guaranteed within 6 weeks of kickoff.