Action-First AI Customer Support for Ecommerce | Kodif

The AI agent built for resolution

Most CX agents deflect. We built KODIF to take action and resolve — the subscription edges, regulated returns, and state-change tickets other agents break on.

One agent. The whole customer journey.

Across email, chat, SMS, and social media — one agent with one memory, one policy, one source of truth.

01 — Resolution

Resolves tickets end-to-end.

The agent reads the order, checks the policy, takes the action — and tags the conversation. No complexity it can't handle, and it reads the photos and video customers attach. No escalation. No "we'll get back to you."

Refunds
Returns
Order status
Shipping

02 — Retention

Saves subscribers from churn.

Runs your retention playbook — discount, pause, skip — in the exact moment they're leaving. Logs every save back into your subscription platform.

Cancels
Pauses
Frequency
Billing

03 — Revenue

Converts before they bounce.

Trained on your catalog, your reviews, your tone. Answers the real questions that block carts — and recommends what actually fits.

Presale
Sizing
Product match
Cart recovery

The Integrations

The deepest integration library in ecommerce CX.

100+ ecommerce-native systems. Not read-only API hits — full auth, write-back, and resolution.

0+ Native ecommerce integrations, all action-capable.
0 days from contract to fully resolving tickets in production.
0 Engineering tickets to add a new policy or workflow.

THE PLATFORM

Your CX team owns it. Not engineering.

Not your typical decision tree. Not a black box. A platform CX leaders can ship from — where every step the agent takes is inspectable.

01 — Natural-language policy builder

Write policy in plain English. Deploy the same day.

CX teams build, maintain, and improve agents without writing code or filing tickets.

02 — Smart tags & analytics

Every conversation, tagged.

Intent, sentiment, resolution path — auto-classified. Bring your own taxonomy or let KODIF surface the patterns you didn't know existed.

03 — QA that compounds

Every fix becomes permanent.

Changes you make to a single conversation flow back into the agent's knowledge and policies. QA stops being a treadmill — it becomes leverage.

04 — Policy testing

Test on thousands of real tickets — before shipping.

Run a new policy against your historical conversations. See exactly what the agent would have said, side-by-side, before it touches a live customer.

05 — Meet AI Sam

The agent that builds agents.

Create a new AI agent by talking to one. No clicking, no forms, no menus.

06 — Analytics & insights

Support data is business data.

Every resolved conversation is a signal — about your product, your shipping, your catalog, your churn. KODIF turns that stream into intelligence and feeds it back to the teams who can act on it. Your support queue becomes your sharpest source of truth.

THE LOOP

Self-improving. By design.

Every resolution with a problem becomes a guardrail. The agent doesn't just learn — it gets locked in.

Issue detected
A resolution misses — wrong refund, missed policy edge, off-brand tone.
Fix proposed
KODIF drafts the policy or knowledge change that would have prevented it.
You approve
CX reviews the diff. Approve, edit, or reject. You stay in control.
Test is written
The agent writes a regression test against the exact scenario.
Locked in
That mistake can never happen again. Quietly. Permanently.

IN THEIR WORDS

Top brands. Real results.

I appreciate KODIF's ease of setup and the strategic support provided, making implementation straightforward. The tool is effective at addressing basic customer inquiries, freeing up my team for more significant tasks, and reducing the need for additional staffing.
We saw results immediately with 70% containment within the first 2 weeks, which has been sustained over the past year.
They don’t just deliver automation; they deliver partnership.
It was clear that KODIF was lightyears ahead of what we had been using and we signed on as customers fifteen days into the trial.

CASE STUDY

Real CX outcomes, not chatbot claims.

Companies choose KODIF to empower CX teams to provide effortless customer experience.