### RETENTION AGENT

# Turn cancellations into saved revenue.

The moment a subscriber tries to cancel is the highest-leverage conversation in your funnel. KODIF's Retention Agent runs that conversation on every ticket — asks why, makes the right offer, and writes the save back to billing — in your brand voice, end to end.

#### Works with your existing stack.

Connect Retention Agent to the tools you already use. No migrations, no manual workflows, no copy-paste.

## The best subscription brands don't just handle cancellations — they prevent them.

KODIF intercepts churn intent upstream — pauses, skips, frequency changes, flavor swaps — before a customer ever asks to cancel. When cancellation is requested, a save offer fires automatically. Every path, fully autonomous, at scale, 24/7.

### RETENTION SCORECARD

See what's actually saving your subscribers. Every cancellation the agent handles produces structured data — the reason, the offer, the outcome, the subscription value. You finally get the retention numbers your helpdesk could never give you.

### Watch your save rate climb.

Save rate compounds month over month as the agent learns which offers save which subscribers. Last month's win becomes next month's floor.

### Why they actually leave.

Captured on every ticket, rolled up by frequency — so you can fix the upstream problem, not just the next ticket.

- Too expensive
- Too much product
- Forgot I subscribed
- Going on vacation

### Which offer wins which subscriber.

| CANCEL REASON      | BEST OFFER                | SAVE RATE |
|--------------------|---------------------------|-----------|
| Too expensive      | 25% off, 3 mo            | 0%        |
| Too much product   | Pause 30 days            | 0%        |
| Forgot I subscribed | Cadence change            | 0%        |
| Going on vacation   | Pause 60 days            | 0%        |

## One agent. From cancel ticket to billing update.

Most retention tools hand you a recommendation and leave the work to your team. The Retention Agent runs the conversation in your helpdesk and writes the accepted save straight back to Recharge, Skio, or Stripe.

### RUN THE MATH

How much revenue is sitting in your cancel queue?

Most subscription brands save under 5% of cancellations today. Drop in your numbers and see what you'd capture by lifting save rate.