# Resolve the ticket. Not just reply to it.

Refunds, returns, order status, shipping. The Resolution Agent reads the order, checks your policy, takes the action, and tags the conversation — end to end, in your brand voice. There's no complexity it can't handle — multi-step, regulated, edge-case — and it reads the photos and videos customers attach to resolve the whole ticket.

### IN PRODUCTION

## Resolved end to end,  no human in the loop.

The Resolution Agent takes real action inside the tools you already run — reading orders, issuing refunds, generating labels, editing addresses — not just drafting a reply for someone else to send.

### Why it matters

## A reply isn't a resolution.

Most "AI support" answers the question and stops — leaving the actual work, the refund, the label, the address change, to your team. The Resolution Agent finishes the job.

1. **Ticket lands**  
   A customer writes in. The agent reads it the moment it hits your queue, on any channel.

2. **Reads the context**  
   Pulls the order, history, and account state — and reads any photos or video the customer attached — before it says a word.

3. **Checks the policy**  
   Matches the request against your plain-English rules. Eligible? Edge case? It knows.

4. **Takes the action**  
   Issues the refund, generates the label, edits the order — directly. No copy-paste.

5. **Tags & logs**  
   Tags the intent, fires a CSAT pulse, and feeds the outcome back into the agent.

## RESOLUTION SCORECARD

### See exactly what got resolved — and how.

Every conversation the agent handles is structured data: the intent, the action taken, the systems touched, the outcome. Coverage you can actually measure — and trust.

### What customers write in about.

Auto-tagged by intent on every ticket, rolled up by volume — so you can fix the upstream cause, not just the next ticket.

- Where is my order
- Return or exchange
- Refund request
- Edit order / address

### Resolution by type.

| INTENT | ACTION TAKEN | AUTO-RESOLVED |
| --- | --- | --- |
| Where is my order | Live tracking lookup | 0% |
| Return / exchange | Label via Loop | 0% |
| Refund request | Refund in Shopify | 0% |
| Edit order / address | Order update | 0% |

### Get in touch

## Stop replying. Start resolving.

We'll run the Resolution Agent on a sample of your real tickets and show you exactly what it would have resolved — end to end.

[Book a demo](https://kodif.ai/book-a-demo/)