Resolution Agent - Kodif
Resolve the ticket. Not just reply to it.
Refunds, returns, order status, shipping. The Resolution Agent reads the order, checks your policy, takes the action, and tags the conversation — end to end, in your brand voice. There's no complexity it can't handle — multi-step, regulated, edge-case — and it reads the photos and videos customers attach to resolve the whole ticket.
IN PRODUCTION
Resolved end to end, no human in the loop.
The Resolution Agent takes real action inside the tools you already run — reading orders, issuing refunds, generating labels, editing addresses — not just drafting a reply for someone else to send.
Why it matters
A reply isn't a resolution.
Most "AI support" answers the question and stops — leaving the actual work, the refund, the label, the address change, to your team. The Resolution Agent finishes the job.
Ticket lands
A customer writes in. The agent reads it the moment it hits your queue, on any channel.Reads the context
Pulls the order, history, and account state — and reads any photos or video the customer attached — before it says a word.Checks the policy
Matches the request against your plain-English rules. Eligible? Edge case? It knows.Takes the action
Issues the refund, generates the label, edits the order — directly. No copy-paste.Tags & logs
Tags the intent, fires a CSAT pulse, and feeds the outcome back into the agent.
RESOLUTION SCORECARD
See exactly what got resolved — and how.
Every conversation the agent handles is structured data: the intent, the action taken, the systems touched, the outcome. Coverage you can actually measure — and trust.
What customers write in about.
Auto-tagged by intent on every ticket, rolled up by volume — so you can fix the upstream cause, not just the next ticket.
- Where is my order
- Return or exchange
- Refund request
- Edit order / address
Resolution by type.
| INTENT | ACTION TAKEN | AUTO-RESOLVED |
|---|---|---|
| Where is my order | Live tracking lookup | 0% |
| Return / exchange | Label via Loop | 0% |
| Refund request | Refund in Shopify | 0% |
| Edit order / address | Order update | 0% |
Get in touch
Stop replying. Start resolving.
We'll run the Resolution Agent on a sample of your real tickets and show you exactly what it would have resolved — end to end.