# In your customer’s corner. Every step of the way.

AI Agent for ticket resolutions through chat, sms, social, and email. Smooth handoff and AI Copilot to empower your CX team.

## A private investigator, just without the badge… Your very own AI P.I.

### Track it down

Whether it's for your customers or your agents we find the exact information or answer you're after.

### Blend in

We can generate personalized responses, or help agents craft theirs. A true master of disguise.

### Act fast

Whether it comes to refunds, cancellations, or exchanges, we help you execute at the drop of a hat.

### Crack the case

We connect the dots to give you better insights and analytics. Even when clues are scarce and scattered.

### Track it down

Whether it's for your customers or your agents we find the exact information or answer you're after.

### Blend in

We can generate personalized responses, or help agents craft theirs. A true master of disguise.

### Act fast

Whether it comes to refunds, cancellations, or exchanges, we help you execute at the drop of a hat.

### Crack the case

We connect the dots to give you better insights and analytics. Even when clues are scarce and scattered.

## Deflection. That thing companies do when they don’t have time to answer.

Can you call it a win if customers abandon all hope? We don’t think so. Support needs to prioritize resolution, not just automation. With Kodif, deflection never comes at the cost of customer satisfaction.

## Kodif Resolution Rate

## 84%

### Technical Support
- 5,841 Resolved by AI
- 3,505 Co-Pilot Assists

### Order & Shipping
- 23,421 Co-Pilot Assists
- 14,755 Resolved by AI

### Incident Reporting
- 4,003 Co-Pilot Assists
- 1,401 Resolved by AI

### Product & Service Information
- 6,521 Co-Pilot Assists
- 1,956 Resolved by AI

### Account Management
- 3,451 Co-Pilot Assists
- 1,208 Resolved by AI

## 92%

## Technical Support

## 88%

## Order & Shipping

## 80%

## Incident Reporting

## 82%

## Product & Service Information

## 76%

## Account Management

## Provide the narrative, not just the numbers.

Every ticket tells a story. Every anecdote improves our experience. We help CX teams connect the dots, read between the lines, and transform sore spots into strategy.

## No resources, no problem.

We’re here to alleviate your headaches, not cause new ones.

### Consultation

KODIF AI engineers carefully observe how your agents handle customer inquiries and suggest the most effective ways to decrease your workload.

### White-Glove

KODIF assigns an AI engineer for every client during implementation stage to help customers make most of KODIF services.

### Maintenance

KODIF offers comprehensive maintenance for customers to enjoy KODIF solutions effortlessly.

## ROI. Our favorite 3-letter stat.

Everyone flaunts their CES and NPS numbers. And don’t get us wrong, we’re happy to compare ours with anyone else’s… we just feel there’s one stat that sums things up better than any other. ROI.

## Industry
- Ecommerce
- SaaS
- Fintech
- Insurance
- Healthtech
- Travel

## Monthly Ticket Volume
- 0-1000
- 1000-5000
- 5000-10000
- 10000-20000
- 20000+

## Support Headcount
- 1-20
- 20-50
- 50-100
- 100+

## Distribution of Ticket Type

### 5%
- Account Management

### 15%
- Billing & Payments

### 5%
- Incident Reporting

### 30%
- Order & Shipping

### 40%
- Product & Service Information

### 5%
- Technical Support

## Results

## Your estimated annual savings

## $224,998

## Automated resolutions

## 243

## Hours saved

## 2617

## Your estimated ROI

## 55.1x

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## Go the extra mile, without lifting a finger.