# Salesforce

Salesforce connects CRM and service. With KODIF, you can create/update cases, add/list comments, fetch contacts and orders by email/ID/number, and attach artifacts—keeping service history complete.

## Integration Actions

##### Salesforce - Create Case
Creates Case using Salesforce. No inputs are required. Returns confirmation of creation, including the new record’s ID and details.

##### Salesforce - Get Case Attachments
Retrieves Case Attachments using Salesforce. No inputs are required. Returns the requested data record(s) with all available details.

##### Salesforce - Get Case Details
Retrieves Case Details using Salesforce. No inputs are required. Returns the requested data record(s) with all available details.

##### Salesforce - Get Case Details by ID
Retrieves detailed information about a specific Salesforce case using its unique case ID.

This integration fetches comprehensive details about a Salesforce case. It’s useful for support teams who need to quickly pull up case information or sync case data with other systems.

* * *

###### Parameters
- **ticket_id** ( _String_): The unique Salesforce case ID to retrieve details for. Example: “500AB000008xYz9IAE”.

* * *

###### Output
Returns a complete Salesforce case object containing **Id** (case identifier), **Subject** (case title), **Description** (detailed case content), **Status** (current case status), **Origin** (how the case was created), **OwnerId** (assigned user ID), **CreatedDate** and **LastModifiedDate** (timestamps), plus any custom fields like **Item__c**.

Example Output:
```json
{
  "Id": "500AB000008xYz9IAE",
  "Origin": "Email",
  "Status": "In Progress",
  "Item__c": null,
  "OwnerId": "00GAB000001mnxyUAA",
  "Subject": "Product delivery inquiry",
  "attributes": {
    "url": "/services/data/v53.0/sobjects/Case/500AB000008xYz9IAE",
    "type": "Case"
  },
  "CreatedDate": "2026-03-15T14:30:22.000+0000",
  "Description": "Hello,nI need to update my delivery schedule for next week's shipment. My current address is 1234 Oak Street, Springfield, IL 62701.nThank younSarah Mitchell",
  "LastModifiedDate": "2026-03-15T16:45:33.000+0000"
}
```

##### Salesforce - Get Contact by Email
Retrieves Contact By Email using Salesforce. No inputs are required. Returns the requested data record(s) with all available details.

##### Salesforce - Get Contact Details
Retrieves Contact Details using Salesforce. No inputs are required. Returns the requested data record(s) with all available details.

##### Salesforce - Get Email Case with Messages
Retrieves Email Case With Messages using Salesforce. No inputs are required. Returns the requested data record(s) with all available details.

##### Salesforce - Get Group by Name
Retrieves Group By Name using Salesforce. No inputs are required. Returns the requested data record(s) with all available details.

##### Salesforce - Get Inbound Email by Case ID
Retrieves the first inbound email details for a specific Salesforce case using the case ID.

This integration looks up a Salesforce case and returns information about the first inbound email received for that case. It’s useful for support teams who need to quickly identify the original customer email that initiated a support case, including which email address the customer used to contact support and when the case was created.

* * *

###### Parameters
- **case_id** ( _String_): The unique Salesforce case identifier to look up. Example: “500Xy00000b9MnoIAB”.

* * *

###### Output
Returns case information along with the first inbound email details, including **case_id** (the case identifier), **case_created_date** (when the case was created in ISO format), and **first_inbound_email** object containing **customer_address** (the email address the customer sent from) and **inbound_email** (the support email address the customer contacted).

Example Output:
```json
{
  "case_id": "500Xy00000b9MnoIAB",
  "case_created_date": "2026-03-15T14:23:17.000+0000",
  "first_inbound_email": {
    "customer_address": "sarah.johnson@techcorp.com",
    "inbound_email": "support@acmecompany.com"
  }
}
```

##### Salesforce - Get Order by ID
Retrieves Order by ID using Salesforce. Requires order_id. Returns the requested data record(s) with all available details.

##### Salesforce - Get Order by Number
Retrieves Order By Number using Salesforce. No inputs are required. Returns the requested data record(s) with all available details.

##### Salesforce - Get Orders by Email
Retrieves Orders by Email using Salesforce. Requires email. Returns the requested data record(s) with all available details.

##### Salesforce - List Comments
Retrieves Comments using Salesforce. No inputs are required. Returns an array of matching records with relevant details.

##### Salesforce - Update Case Status
Updates Case Status using Salesforce. Requires status and case_id. Returns the updated record with the applied changes.

## Configuration Details Coming Soon