CX AI for Subscription E-Commerce - Kodif

Customer Support AI for Subscription Brands

Every customer,  on a first name basis.

Human touch, superhuman speed.

Human first.

Define your support personality, tone, and image. Because great CX isn’t about automation, it’s about building real connections.

AI Agents

Create multiple agents with defined personalities tailored to each channel.

Multichannel

Chat, social media, SMS, and email – manage them all seamlessly with your AI Agents powered by Kodif.

Set up integrations in natural language.

Manage cancellations, subscription pauses, and upgrades effortlessly in natural language. Simplify workflows by integrating your existing tools. It’s like writing an SOP that instantly works across all your systems.

Automation

Write natural language instructions for your AI agents with our AI Policies.

100+ Integrations

Connect Shopify, Zendesk, Salesforce, and all your platforms in just a few clicks. Custom backend? No problem.

Provide the narrative, not just the numbers.

Turn every interaction into data-driven decisions with analytics that uncover trends, optimize processes, and elevate CX.

Topic detection

Automatic topic classification— spot trends without sweating ticket by ticket.

Insights and Alerts

Get real-time alerts on shifts in sentiment, trending issues, and potential fires—before they escalate.

Suggestions

Get automatic recommendations to enhance your Knowledge Base based on real conversations.

Success in action

Dollar Shave Club

Automated 65% of chat interactions with a chat AI agent.

Good Eggs

Reduces AHT by 40% and increases productivity of their team by using KODIF AI Agent Copilot.